As a healthcare provider, being able to interact, communicate, and lead with a variety of personalities is essential. But how much value is placed on likability? Being a likable leader takes time, effort, and a quality most forget about, emotional intelligence (EQ). TalentSmart, a research data firm specializing in emotional intelligence, has pulled research data from more than a million people and says the leaders who possess emotional intelligence qualities like the ones listed below, aren’t just highly likable; they outperform those who don’t possess them by a large margin.
Adapt your own style with these 10 vital behaviors — Habits of Ultra-likeable Leaders.
1. They form personal connections.
Likable leaders communicate on a very personal, emotional level. They never forget that there’s a flesh-and-blood human being standing in front of them.
2. They’re approachable.
They make everyone feel valuable because they believe that everyone is valuable and worth their time and attention.
3. They’re humble.
Likable leaders don’t act as though they’re better than you because they don’t think that they’re better than you. Rather than being a source of prestige, they see their leadership position as bringing them additional accountability for serving those who follow them.
4. They’re positive.
Likable leaders always maintain a positive outlook, and this shows in how they describe things. They don’t have to give a presentation to the board of directors; they get to share their vision and ideas with the board. Even in undeniably negative situations, likable leaders emanate an enthusiastic hope for the future.
5. They’re even-keeled.
When it comes to their own accomplishments and failures, likable leaders take things in stride. They learn from both success and failure and move on.
6. They’re generous.
Likable leaders are unfailingly generous with whom they know, what they know, and the resources they have access to. They want you to do well more than anything else because they understand that this is their job as a leader and because they’re confident enough to never worry that how your success might make them look. In fact, they believe that your success is their success.
7. They demonstrate integrity.
Likable leaders inspire trust and admiration through their actions, not just their words. Many leaders say that integrity is important to them, but likable leaders walk their talk by demonstrating integrity every day.
8. They read people like a book.
Likable leaders know how to read people as unspoken communication is often more important than the words people say. They note facial expressions, body language, and tone of voice in order to get what’s really going on with their people. In other words, they have high social awareness, a critical EQ skill.
9. They appreciate potential.
Robert Brault said, “Charisma is not so much getting people to like you as getting people to like themselves when you’re around.” Likable leaders not only see the best in their people, but they also make sure that everyone else sees it too. They draw out people’s talents so that everyone is bettering themselves and the work at hand.
10. They have substance.
Daniel Quinn said, “Charisma only wins people’s attention. Once you have their attention, you have to have something to tell them.” Likeable leaders understand that their knowledge and expertise are critical to the success of everyone who follows them. Therefore, they regularly connect with people to share their substance (as opposed to superficial small talk).
Likeability isn’t a birthright; it results from acquirable skills that are crucial to your professional success. And just like any other professional skills, you can study the people who have them, copy what works, and adapt them to your own style. Try these ten strategies and watch your likeability soar.